Group dynamics

It is very important to understand the group dynamics, because people are different, they have different commutation styles and these could be the basis of different interpretations and misunderstanding.

Tuckman model

It is a group development model. The phases are:

1. Forming:

Characteristics of individual behavior: insecure, hesitation, sceptical response, dependent (management, facilitator?)

Suggestions for you as a facilitator:

• define clear goal for security 
• create clarity -> focus on the work
• structure process and assign participants to taks to give guidance
• visible flipchart with the rules
• not 100% focus on the work
• structure is high
• focus is low
• emphasize group objective and group responsibility to create team atmosphere
• social and emotional attention.
• emphasize the individuals 

2. Storming

• challenging the team with tasks
• emphasize group 
• speed low
• structure high
• until people feel OK

3. Norming phase - when you become a team

Character of the individuals: more and more the team, acceptance of others in their role, confidence increase, team relaxes

suggestion for you as facilitator:

• emphasize commitments
• enforce increasing confidence
• less control facilitator
• more control to the group
• story: teams spirit. I wanna do the best for the team

4. Performing - people are focused on tasks

Character of the individuals: focus on tasks, openness, confidence, objectives are achieved, conflicts are managed by the group

suggestion:

• emphasize self steering capacity
• emphasize good results and the position of the group
• share decisions and problems

5. Adjourning

Communication styles

why?

- facilitator helps to understand each other

- people have different styles, it creates misunderstandings

- facilitator closes gap between styles

- facilitator closes semantic gaps between professionals

Wilson model

dimensions, there are similar models:

• rational vs emotional
• search vs statements

• need to identify the team members
• works in one to one communication
• talks around:  fact, advantages, do for you and your team

aspects:

• body language
• interest
• like
• dislike
• stress behavior

The styles in details:

• analytical style: focus getting the information. regarding the job for the data, details. long concentration.
  blue
  like: peace of mind,  quiet, happy to solve the problem, keep looking for details, business oriented 
  dislike: noise, emotions, personal issues
  stress: avoid conflict, neglect it, miss conflict.
  after a while he reaches the permanent conflict 
  
  
• steering style: don't like small talk, use the voice, lean the power, they wanna progress, 
  like: powerful, looks for alternatives, they like decisions. give them 2 choices, efficient, business focused 
  dislike: personal issues, soft-behavior, emotions, limitation, people in doubt
  red
  stress, during conflict: pushing on the content
  
  
• pleasing style: team atmosphere, well being,
  like: cooperation, securtiy, piece of mind, secure thing to do together, interested in team-spirit and team-goal.
  dislike: insecurity, acting fast, lack of team-spirit
  green
  stress: mediate -> attack -> avoid -> pushing on the content
  
  
• expressive style: small talk, stories, emotion, pop-up, they have opinion. very socials, creativity, energy, short, use the body, 
  like: talking, generating ideas, freedom, opportunities, able to define his path, 
  dislike: business talks, details, finishing, listening, limitations  
  yellow
  stress: attack on personal level, forget soon the conflict 

Shifting gear

1. find content ->  process -> procedure -> ok?
2. run procedure -> process -> content

very important for everybody to understand each other

Conflict types: 

• instrumental: -> shifting gear, calculate the best solution (hang paint on the wall) 9/10
• interest: (screw and hammer sellers get bonus) -> negotiation
• relational: (I just disagree), stay for long time, relations -> mediation. ask collaboration

Facilitator is not a therapist!

Exercise

1. team, project identify what states they are? discuss in the subgroup
2. profile each other in the subgroup, go into conversation what we like, and profile again

And?

I know Truckman before, and also DISC, which is very close to Wilson.

I like this type approach to analyze the different styles in the Wilson model. Could be very useful to analyze my team and understand better.

The Shifting gear sounds very interesting, would be nice to exercise it. And discovering the conflict type will be a power for finding the solution.